Privacy Statement

Effective date: May 21, 2025

1. Our Commitment

   At playvault.it.com, protecting your personal information is our top priority. This statement details what we collect, how it’s used, and the measures we take to secure it.

2. Data Collected

   We gather information to deliver and enhance our services:

   • Account Details: username, email, date of birth, and preferences.
   • Purchase Records: order dates, licence keys, transaction history, and encrypted payment data.
   • Technical Data: device model, operating system, browser type, IP address, and session durations.
   • Usage Metrics: gameplay activity, achievement records, forum contributions, and support tickets.
   • Cookies & Tracking: cookies and local storage information to remember settings and personalise your experience.
3. Why We Use Your Data

   Your information allows us to:

   • Enhance Performance: optimise load times and streamline navigation.
   • Personalise Content: recommend games and offers tailored to your interests.
   • Secure Accounts: detect fraud, verify identity, and protect your access.
   • Support Services: expedite support by accessing your account and order history.
   • Marketing Communications: send you updates and promotions, with an easy opt-out option.
4. Security Measures

   We implement robust safeguards:

   • Encryption: SSL/TLS for data in transit and AES-256 for stored data.
   • Access Controls: strict permission settings limit data access to authorised personnel.
   • Audits & Testing: regular third-party assessments and penetration tests.
   • Incident Response: dedicated monitoring and 24/7 threat management.
5. Data Sharing

   We never sell your personal data. We share it only with:

   • Service Providers: hosting, payment, and communication partners under NDA.
   • Affiliate Entities: for account synchronisation within our network.
   • Legal Authorities: when compelled by law or to protect our rights.
6. Your Rights

   Under applicable laws, you may:

   • Access: request a copy of your personal data.
   • Correct: update any inaccuracies.
   • Delete: ask us to remove your data, subject to legal obligations.
   • Restrict: limit processing for certain purposes.
   • Portability: receive your data in a standard format.
   • Object: opt out of direct marketing or profiling.

   To exercise your rights, contact us at [email protected] or via your dashboard.

7. International Transfers

   Your data may be stored or processed outside the UK. We use approved mechanisms such as standard contractual clauses and GDPR-compliant procedures to ensure adequate protection.

8. Children’s Privacy

   We do not knowingly collect data from children under 13. Any such information discovered without parental consent is promptly deleted.

9. Policy Updates

   We periodically review and revise this statement. Significant updates will be published here and, if required, notified by email.

10. Contact Us

    For any questions or requests regarding your data, please reach out:

    Email: [email protected]
    Address: 116 Rosewood Walk, Guildford GU1 4AA